USA-Based Dispatchers

Amazon Relay Dispatch Pros stands out by providing USA-based dispatchers who are not only fluent in English but also deeply understand the intricacies of the Amazon Relay system. Our team’s expertise ensures smoother operations with fewer disruptions, as they communicate clearly with drivers, warehouses, and Amazon’s logistics teams. Unlike offshore dispatchers, our professionals navigate time zones, regional logistics challenges, and system updates seamlessly, reducing delays and misunderstandings. By combining local knowledge with industry experience, we deliver efficient, reliable dispatch support that keeps your loads moving and your business thriving.

Contact Us

FAQ

Our dispatch team is made up of former Amazon Relay Operations Center (ROC) employees who have firsthand experience with Amazon’s systems, requirements, and real-world logistics challenges. Unlike overseas outsourcing, we provide faster communication, deeper industry expertise, and a better understanding of U.S. freight operations.

Since our dispatchers previously worked inside Amazon’s ROC, they know:

  • How Amazon’s algorithms assign loads
  • How to maximize your Performance Score
  • The fastest ways to resolve issues (detention, disputes, cancellations)

This insider knowledge helps you get better loads, fewer penalties, and higher profits.

Foreign-based dispatchers often struggle with:

  • Language barriers & time zone delays (slower response times)
  • Lack of U.S. trucking industry knowledge (misunderstanding regulations, routes, or Amazon’s requirements)
  • Limited ability to negotiate with Amazon (no direct ROC experience)

 

Our U.S.-based team eliminates these problems.

Absolutely. Because we’ve worked inside Amazon’s system, we know exactly how to:

  • Avoid unnecessary rejections & cancellations
  • Secure higher-paying loads
  • Fix disputes and detention pay faster

With real-time communication and no outsourcing delays, you get smarter dispatching and better results.

Fewer Delays, More Loads

Maximize Your Amazon Relay Efficiency with USA-Based Dispatch Experts

Contact Us