For Amazon Relay drivers, minimizing disruptions and avoiding calls from the Relay Operations Center (ROC) is key to maintaining a strong performance score and ensuring consistent work. Here are actionable strategies to stay on track:

1. Plan for On-Time Delivery

• Use the Relay app’s navigation tools to optimize routes, accounting for traffic and weather.
• Conduct regular vehicle maintenance to prevent breakdowns.
• Build buffer time into your schedule for unexpected delays.

2. Master the Amazon Relay App

• Always check in/out via the app to avoid manual errors.
• Keep the app running with location enabled for compliance.
• Report delays promptly to maintain transparency with ROC.

3. Minimize Disruptions

• Perform pre-trip inspections (tires, brakes, fuel, etc.).
• Drive safely to avoid Trailer Not Moving (TNM) flags (stationary >30 mins).
• If issues arise, report immediately with an estimated resolution time.

4. Monitor Your Performance

• Check your performance score regularly in the Relay app.
• Use Amazon’s learning library to improve weak metrics.
• Dispute inaccuracies (e.g., facility-caused delays).

5. Comply with Safety Standards

• Follow safety protocols in yards and facilities.
• Ensure your vehicle meets Amazon’s safety requirements.

6. Accept Loads Consistently

• Avoid rejecting tendered loads near pick-up time.
• Reject early if necessary to minimize penalties.

7. Stay Secure & Informed

• Beware of scams like double brokering—report suspicious activity.
• Secure your account with strong passwords & 2FA.

Why ROC Calls Happen

Calls are triggered by:

• Delayed Arrival (DA) (poor route planning).
• Delayed Departure (facility or app issues).
• Trailer Not Moving (TNM) (unexplained stops >30 mins).

Resources for Support

• Amazon Relay Performance Score Blog
• Amazon Relay FAQ
• ROC Support: Available 24/7 via Relay app.

Final Thoughts

By following these best practices, drivers can reduce disruptions, avoid ROC calls, and maintain high performance, ensuring steady earnings and smoother operations.

Drive smart, stay compliant, and keep moving forward!