Amazon Relay Dispatch Pros offers highly skilled dispatchers with inside knowledge of the ROC (Relay Operations Center) to help maintain or boost your team’s Amazon Relay Performance metrics. Our experienced dispatchers have a deep understanding of the processes and systems used in the ROC, allowing them to efficiently manage your relay loads and ensure timely deliveries.
With our team of professionals, you can trust that your relay operations will run smoothly and effectively. We pride ourselves on providing personalized services tailored to meet the specific needs of each client. Our dispatchers are trained to handle any situation that may arise during the course of a delivery, ensuring minimal disruption to your operations.
Amazon Relay evaluates carrier performance using key metrics such as on-time pickup/delivery rates, load acceptance percentage, cancellation frequency, and adherence to safety protocols. These factors contribute to your overall Performance Score.
Yes, you must have valid MC and DOT operating authority to participate in Amazon Relay Dispatch.
Disputes related to payments, performance metrics, or service issues can be submitted through the Relay portal. Amazon’s support team reviews disputes with supporting documentation to reach a resolution.
Your Performance Score influences load availability, priority access to high-volume shipments, and eligibility for program incentives. Maintaining a strong score can enhance your business opportunities within the Relay network.
Payments are processed via direct deposit, typically on a weekly or bi-weekly basis, depending on your carrier agreement. Detailed payment records and transaction history are accessible in your Relay account.
Performance can be enhanced by consistently meeting delivery timelines, minimizing cancellations, and adhering to Amazon’s operational standards. If your score contains errors, you may dispute inaccuracies. We specialize in improving Amazon Relay Scores A+
Contracts are digital and outline service terms, payment structures, and performance expectations. Carriers must accept these terms within the Relay platform before receiving loads.