Step 1: Verify Your Credentials

1. Check DOT and MC Status:
   • Confirm your DOT number has been active for at least 180 days and your MC number is valid via the FMCSA’s SAFER website (safer.fmcsa.dot.gov).
   • If your MC number was recently obtained, wait at least two days for FMCSA database updates before applying.
2. Validate Insurance:
   • Contact your insurance provider to ensure all required coverages (listed above) are active and meet Amazon’s standards.
   • Obtain proof of insurance documents, as these will be needed during the application process. Delays in insurance validation are the primary cause of application delays.
3. Confirm Safety Rating:
   • Check your FMCSA safety rating on the SAFER website. Ensure it is “Satisfactory,” “None,” or “Not Rated.”

Step 2: Create or Update Your Amazon Relay Account

1. Download the Amazon Relay App:
   • Download the Amazon Relay app from the App Store (iOS) or Google Play (Android).
2. Sign In or Create an Account:
• Use your existing Amazon account (if you have one) or create a new one via the Relay app or the Amazon Relay website (relay.amazon.com).
• If you’re currently under a broker’s roster, you may need to create a new account tied to your own MC number, as your current app access is likely linked to the broker’s credentials.

Step 3: Apply to Become an Amazon Relay Carrier

1. Start the Application:
   • On the Amazon Relay website or app, navigate to the carrier application section and select “Sign in” (with your Amazon account) or “Create new account.”
   • Provide your company details, including:
     • DOT number
     • MC number
     • Company name and contact information
     • Proof of insurance documents
     • W-9 form
   • Ensure all information matches your FMCSA records exactly to avoid rejection due to discrepancies.
2. Submit and Monitor Application:
   • Submit your application through the app or website.
   • Amazon typically processes applications within 2-4 business days, though some drivers report approvals within 24 hours. Delays may occur if insurance or FMCSA data isn’t validated.
   • If you receive a “You Do Not Meet Our Compliance” message despite active insurance, contact Amazon Relay via the “Contact Us” page to request a recheck of the FMCSA database.
3. Complete Onboarding:
   • Once approved, you’ll receive an email with instructions to complete onboarding, including setting up your account, linking equipment, and accessing training materials (e.g., online tutorials, user guides).
   • Review the Amazon Relay Carrier Terms of Service and complete any required training to understand performance expectations (e.g., on-time delivery, app usage, safety compliance).

Step 4: Set Up the Amazon Relay App for Load Booking

1. Log In to the App:
   • Open the Amazon Relay app and log in with your approved carrier account credentials.
2. Link Your Equipment:
   • In the app, go to the settings or profile section to register your truck(s) and trailer(s). Ensure they meet Amazon’s standards (e.g., 26’ box truck with lift gate or 53’ dry van).
3. Configure Notifications:
   • Enable push notifications for real-time updates on load availability, cancellations, or schedule changes.
   • Set email alerts for loads matching your criteria (e.g., location, distance, rate) to stay informed without constantly checking the app.
4. Familiarize Yourself with the App:
   • Explore key features:
     • Load Board: Browse available loads with details like price, distance, and delivery times.
     • Post A Truck: Share your truck’s availability for automatic load matching.
     • Suggested Reloads: View recommendations for return trips to minimize empty miles.
     • Trips Page: Assign or update drivers and view booked loads.
     • Navigation: Use truck-friendly routes to Amazon facilities.
     • Load History: Review the last two weeks of hauled loads.
     • Report Issues: Notify Amazon of delays or disruptions directly in the app.

Step 5: Access and Book Loads

1. Navigate to the Load Board:
   • In the app, click the menu (three horizontal lines) in the upper left corner and select the load board.
2. Search for Loads:
   • Use filters to find loads based on your starting point, destination, distance, or equipment type.
   • Check load details (e.g., rate, mileage, pick-up/drop-off times) to ensure they fit your schedule and profitability goals.
3. Book a Load:
   • Select a load and book it directly in the app with one-click booking. High-paying loads can be booked quickly, so act fast.
   • Alternatively, use “Post A Truck” to let Amazon match loads to your availability, or opt for short-term contracts (1-2 weeks) for more predictable work.
4. Execute Loads:
   • Follow in-app instructions for pick-up, delivery, and check-in/check-out at Amazon facilities. The app provides automated facility check-in, electronic in-yard instructions, and truck-friendly navigation.
   • Report any delays or issues (e.g., mechanical breakdowns) in the app to maintain a good performance score.
5. Track Payments:
   • Loads completed by 23:59 Saturday are paid the following Friday via the Amazon Relay portal. Review invoices and payment details in the app.
   • Submit payment disputes within 30 days through the portal if needed.

Step 6: Maintain Good Standing

1. Monitor Performance Metrics:
   • Amazon scores carriers on a six-week rolling basis (A+ to F) based on:
     • On-time delivery (arrival, transit, and delivery times)
     • Tender acceptance rate
     • Proper use of the Relay app (e.g., check-ins, issue reporting)
     • Safety compliance
   • Higher scores grant priority access to loads and short-term contracts. Low scores may reduce load availability or lead to suspension.
2. Ensure Safety Compliance:
   • Follow all safety standards on the road, at facilities, and in yards. Report unsafe conditions to Amazon management immediately via the app or Relay Operations Center (ROC).
3. Keep Insurance and Credentials Updated:
   • A lapse in insurance can result in temporary disqualification. Regularly verify your insurance status with your provider.
   • Update your DOT and MC information in the app if changes occur.