Amazon Relay Performance: Proven Strategies to Boost Your Score

Amazon Relay offers lucrative opportunities for carriers and owner-operators—but success depends on maintaining a strong performance score. Amazon’s strict standards mean that even minor missteps can impact your access to high-paying loads and long-term profitability.

The good news? With the right strategies, you can improve your score, secure better freight, and avoid costly penalties.

In this guide, we’ll break down actionable tips to help you optimize your Amazon Relay performance, from leveraging key tools to disputing unfair cancellations like a pro.

Why Your Amazon Relay Performance Score Matters

Your performance score isn’t just a metric—it’s a gateway to better opportunities. A high score unlocks:

-> Higher-paying loads – Amazon prioritizes top-performing carriers for premium routes.
-> Stronger business credibility – A stellar track record builds trust with Amazon and shippers.
-> Avoiding penalties – Low scores can lead to service restrictions or even contract termination.

6 Expert Tips to Improve Your Amazon Relay Performance

1. Stay on Top of Administrative Tasks

Ignoring emails or failing to update documents can tank your score. Stay proactive by:

-> Checking Amazon Relay emails daily – Missed compliance alerts or updates can hurt your standing.
-> Keeping documents current – Ensure insurance, permits, and licenses are always up to date in the system.
-> Monitoring key metrics – Use Amazon’s Freight Management Console (FMC) to track on-time delivery rates, cancellations, and service scores.

2. Dispute Unfair Cancellations Like a Pro

Cancellations (especially those beyond your control) can drag down your score. Protect yourself by:

-> Acting fast – Dispute incorrect cancellations within 24 hours with clear evidence.
-> Providing proof – Use GPS timestamps, delivery confirmations, or communication logs to support your case.
-> Building relationships with ROC – The Relay Operations Center (ROC) can help resolve disputes—stay professional and persistent.

3. Leverage the ROC Team’s Expertise

The ROC is your go-to resource for compliance and troubleshooting. Maximize their support by:

-> Contacting them immediately for urgent issues (e.g., missed appointments, trailer problems).
-> Clarifying policy changes – Amazon’s rules evolve; always verify requirements to avoid compliance mistakes.
-> Hiring ex-ROC professionals – Former ROC specialists offer insider knowledge to help you avoid pitfalls and boost efficiency.

4. Master the Relay Desktop App and Freight Management Console (FMC)

Many carriers underuse the FMC—but it’s a goldmine for improving performance. Key features to leverage:

-> Load Board Optimization – Find and book the best loads faster.
-> Real-Time Performance Tracking – Monitor on-time pickup/delivery rates and address issues before they escalate.
-> Streamlined Communication – Stay updated on Amazon’s latest requirements and operational changes.

5. Partner with Expert Dispatch Services

Managing Amazon Relay alone is tough—especially with multiple loads. A skilled dispatch team can:

-> Secure better loads – Experienced dispatchers know how to maximize profitability.
-> Prevent mistakes – Avoid late pickups, missed deadlines, and compliance errors.
-> Provide insider strategies – Some firms (like Amazon Dispatch Pros) employ former ROC staff for unbeatable insights.

6. Learn from Ex-ROC Professionals

Former Amazon ROC specialists understand the system better than anyone. Their expertise helps you:

-> Master Amazon’s hidden metrics – Know exactly what impacts your score.
-> Resolve disputes faster – Navigate cancellations and service issues with confidence.
-> Optimize operations – Implement strategies that keep you ahead of competitors.

Final Thoughts: Turn Compliance into a Competitive Edge

Improving your Amazon Relay performance isn’t just about avoiding penalties—it’s about securing more profitable opportunities. By staying proactive, leveraging the right tools, and partnering with experts, you can:

-> Reduce stress – Let professionals handle compliance and disputes.
-> Increase earnings – Gain access to higher-paying loads.
-> Grow your business – Build a reputation as a reliable, high-performing carrier.

Ready to Boost Your Score?

If you’re serious about maximizing your Amazon Relay success, consider working with experts who know the system inside and out.

Contact Amazon Dispatch Pros today to learn how ex-ROC professionals can help you dominate the competition!